FAQs
What is the process of jewelry customization?
Within one week of your initial meeting with our designer, we will produce a 3D model of your piece. Once the design is approved, the time frame for completion varies depending on the piece’s intricacy and material availability.
Do you buy gold?
We can assist you in selling your jewelry.
What if the item I’m looking for is not on the website?
Please feel free to contact us so we can check whether the piece can be made for you. Some of our creations are one of a kind due to the lack of availability of the gemstones.
How can I pay, and do you have an instalment payment service?
– Cash
– VISA
Yes, we have an installment payment service in collaboration with Capital Bank.
What is your return policy?
We accept returns for refund or exchange within 14 days of purchase/shipment from our facility.
However, we cannot accept any return if the creation shows signs of wear or if the piece has been used or altered from its original condition in any way. This includes gift boxes and velvet pouches. Special orders, personalized and made-to-order creations cannot be returned to us for exchange or refund
Do you repair jewelry?
Yes, we do. You can drop by anytime, and we will either repair your piece instantly or within one week if it needs more work.
What is the difference between polished rings versus cleaned, and do you have this service?
Cleaning a ring involves immersing the ring in soapy water to remove soap scum and bring the brilliance back to the gems. Polishing involves many machines and hand-held tools to remove uneven or rustic surfaces.
What services do you offer – resizing, engraving, or redesigning jewelry?
In our shop, we won’t say no to you. We will offer you any service you desire, so yes, we can resize or engrave and redesign your jewelry.